vave Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register and use the vave platform, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, contact details such as your email address and mobile number, and your registered payment information. We also collect technical data generated by your use of the platform, including your device type, browser, IP address, and session activity logs. During identity verification, we may request a copy of a government-issued ID or other supporting documents to confirm your eligibility as a Filipino player. All information collected is used solely for the purposes described in this policy and is not sold or rented to any third party. You are responsible for ensuring that the information you provide is accurate and up to date at all times. If any of your details change, please update your account or contact [email protected] promptly.

The personal data we collect is used to create and manage your vave account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and responses to your support requests — we do not send unsolicited marketing messages without your consent. Session and activity data helps us monitor for unusual patterns, protect the integrity of the platform, and ensure that all Filipino players have a fair and secure experience. We may also use aggregated, anonymised data to improve platform features, optimise performance, and understand how players interact with the betting and live casino sections. Your data is never used to make automated decisions that produce legal or similarly significant effects without human review. Where we are required by law or regulatory authority to disclose your information, we will do so in accordance with applicable Philippine data protection rules. Any use of your data beyond what is described here will only occur with your explicit consent.

vave does not sell, trade, or rent your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. These partners are not permitted to use your data for any purpose other than the specific service they provide to vave. In cases where we are legally required to disclose information — for example, in response to a court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with those obligations. If vave undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data with other gambling operators or unrelated commercial entities. Your privacy is a core commitment of the vave platform, and all data-sharing arrangements are reviewed regularly to ensure they remain appropriate and proportionate.

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the vave platform is encrypted, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal information for as long as your account is active and for a reasonable period thereafter, as required by applicable regulations and our internal data governance policies. When data is no longer needed and retention is not legally required, it is securely deleted or anonymised. If you believe your account security has been compromised, please contact [email protected] immediately so we can take prompt action. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. Filipino players can be confident that their data is handled with the same level of care that we apply to every aspect of the vave platform.

As a Filipino player on the vave platform, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing or request that we restrict how your data is used while a query is being resolved. To exercise any of these rights, simply contact our support team at [email protected] with your request — we will respond within a reasonable timeframe and without charge. If you have concerns about how your data is being handled that we are unable to resolve directly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. You can also update your account information at any time by logging in to your account or contacting support. We are committed to making it straightforward for Filipino players to understand and exercise their data rights. For more information about your account or platform rules, visit the FAQ or review the Terms and Conditions.